Questions, answered
Is Mashq Studio free for students?
Yes, for 3 months. Any student with a valid student ID, in any country, gets Studio Pro free for 3 months: 100 clean downloads a month. No payment card is asked for, and nothing renews. Start at /student.
How long does an order take?
Five to seven working days in production, delivered within the UAE the next day. The order page shows a live date before you pay, and /order tracks every stage.
What does delivery cost?
Two options, and only two. Anywhere in the UAE a paint is a flat AED 50 per order, whatever the quantity, and anything else in the shop is AED 25. Outside the UAE it is Worldwide Express at a flat AED 250 per order, delivered within 8 days by tracked courier. No zones and no size bands. The studio quote shows the piece and the delivery apart: checkout charges the piece at the quoted price and adds the delivery once for the whole order.
What exactly gets printed?
The exact vector you designed — what you see on the canvas is the file the workshop prints, byte for byte. No re-drawing, no interpretation.
Can I have glass on it?
Yes — a framed canvas can be glazed under clear acrylic glass, which protects the print. It is priced by size (AED 50 at 85 × 35 cm) and shown in the quote before you pay. Rolled, frameless canvas has no glass.
Can I change my order?
Before production starts, yes — use "Request a change" on your order page and the workshop sees it immediately.
Do you make gifts?
Constantly. Tick "It's a gift" at checkout: no prices in the parcel, and your note is printed on the card inside.
Who owns the design?
You composed it — it's yours. Buying the digital licence gets you the print-ready files outright with a personal-use licence; ordering a piece keeps the files with the workshop for your reprints.
Is my work saved?
Autosaved in your browser always; sign in (Google, email link, or your order number) and it syncs to your account across devices.
Where does software help, and where does it never go?
Software shapes and positions. Every letter in the Studio is a real typeface shaped by the HarfBuzz engine, and the outline on your canvas is the file the workshop prints. Software never writes calligraphy: no image model draws or repaints a letter here, and every original on mashq.ae was written by the named calligrapher's own hand. Where AI does help, we say so on the spot — the photoreal room preview is labelled a preview, and the production file is always the vector you made.
Something else? WhatsApp us · connect@mashq.ae